RETURN POLICY
Last updated 2024-01-01
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not
completely satisfied with your purchase for any reason, you may return it to us for a refund, or an
exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 30 DAYS of the purchase date. All returned items must be
in new and unused condition, with all original tags and labels attached. We reserve the right to deny a refund if the damage was caused by the customer and not due to defect/malfunction. Please contact us as soon as the issue is detected and provide evidence ( video/pictures)

REFUNDS

To be eligible for refunds you must return your order. Please contact [email protected] for return instructions.
After receiving your return and inspecting the condition of your item, we will process your return
or exchange. Please allow this within 10 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.We will notify you by email when your return has been processed. Customers are responsible for return shipping costs.

Shipping policy

This shipping policy explains how Celdygo operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Free Shipping

As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping Orders over $100.

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

  • Express Shipping: 

We strive for a swift preparation process and orders are typically processed and dispatched within 2 so that customers can receive their items promptly.

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

This document was last updated on December 2, 2024